Terms of Service

By registering for an account, accessing the platform dashboard, integrating with our APIs, or otherwise using any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy and any supplemental agreements, order forms, or statements of work that incorporate these Terms by reference. If you do not agree to these Terms in their entirety, you must not use the Services. We recommend that you retain a copy of these Terms for your records.

Virtual Vision Ltd provides enterprise-grade infrastructure for crypto and fintech operations, including but not limited to: high-performance matching and order-management engines; digital asset wallet custody and transaction management systems; KYC, AML, and compliance workflow modules; market-data aggregation and streaming APIs; payment rail integrations; automated trading and algorithmic execution frameworks; and associated developer tools, documentation, dashboards, and support services. The specific features and capabilities available to you depend on the subscription tier or contractual arrangement in effect for your account. We reserve the right to modify, enhance, deprecate, or discontinue features of the Services at any time, subject to the notice provisions set out in Section 12.

To access the Services, you must (a) be at least 18 years of age or the legal age of majority in your jurisdiction, whichever is greater; (b) have the legal capacity to enter into a binding contract; (c) not be barred from receiving the Services under applicable law; and (d) complete our account registration process and provide accurate, current, and complete information as prompted. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately at [email protected] of any suspected unauthorized use of your account. Virtual Vision will not be liable for any loss or damage arising from your failure to safeguard your credentials. We reserve the right to suspend or terminate accounts that we reasonably believe are being used in violation of these Terms.

You agree to use the Services only for lawful purposes and in accordance with these Terms. Without limiting the foregoing, you must not: (a) use the Services to facilitate money laundering, terrorist financing, sanctions evasion, or any other activity prohibited under applicable financial crime laws; (b) attempt to gain unauthorized access to any part of the Services, our systems, or the data of other clients; (c) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any component of the Services; (d) transmit malicious code, viruses, or any destructive software; (e) overload, flood, or degrade the performance of the Services or the underlying infrastructure; (f) use the Services in any manner that could damage, disable, or impair Virtual Vision's reputation or business; (g) resell, sublicense, or otherwise transfer access to the Services without our prior written consent; or (h) circumvent any technical or contractual access controls imposed on the Services. Violation of this section may result in immediate suspension or termination of your account without liability to Virtual Vision.

The Services, including all software, algorithms, designs, trademarks, trade secrets, documentation, and underlying technology, are and remain the exclusive intellectual property of Virtual Vision Ltd or its licensors. These Terms do not transfer any ownership rights to you. Subject to your compliance with these Terms and timely payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for your internal business purposes. Any feedback, suggestions, or ideas you provide to us regarding the Services may be used by us without obligation of confidentiality or compensation to you. You retain ownership of all data you submit to the Services ("Client Data"), and you grant us the licenses necessary to provide, maintain, and improve the Services as described in our Privacy Policy.

The Services may integrate with or link to third-party products, platforms, data providers, exchanges, custodians, and other services ("Third-Party Services"). Such integrations are provided for your convenience and do not constitute an endorsement by Virtual Vision. Third-Party Services are subject to their own terms and privacy policies, and you are solely responsible for complying with them. Virtual Vision has no control over Third-Party Services and accepts no responsibility or liability for their availability, accuracy, security posture, or performance. You acknowledge that any fees, obligations, or losses arising from your use of Third-Party Services are your sole responsibility. We will endeavor to notify you of changes to Third-Party integrations that materially affect your use of the Services but cannot guarantee advance notice in all circumstances.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VIRTUAL VISION DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL OPERATE WITHOUT INTERRUPTION OR ERROR, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICES OR THE SERVERS THAT MAKE THEM AVAILABLE ARE FREE OF HARMFUL COMPONENTS. MARKET DATA, PRICE INFORMATION, AND FINANCIAL CONTENT PROVIDED THROUGH THE SERVICES ARE FOR INFORMATIONAL PURPOSES ONLY AND DO NOT CONSTITUTE INVESTMENT, LEGAL, TAX, OR REGULATORY ADVICE. NOTHING IN THESE TERMS SHALL EXCLUDE OR LIMIT WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VIRTUAL VISION AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, GOODWILL, DATA, BUSINESS OPPORTUNITY, OR ANTICIPATED SAVINGS, ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES, EVEN IF VIRTUAL VISION HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL VIRTUAL VISION'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING UNDER THESE TERMS EXCEED THE GREATER OF (A) THE FEES PAID OR PAYABLE BY YOU TO VIRTUAL VISION IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM OR (B) ONE THOUSAND US DOLLARS (USD 1,000). SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES; IN SUCH JURISDICTIONS OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

You agree to indemnify, defend, and hold harmless Virtual Vision Ltd and its officers, directors, employees, agents, affiliates, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from or related to: (a) your use of the Services in violation of these Terms or applicable law; (b) any Client Data you submit, store, or transmit through the Services; (c) your infringement of any third-party intellectual property, privacy, or other rights; or (d) any breach of your representations, warranties, or obligations under these Terms. Virtual Vision reserves the right, at your expense, to assume exclusive control of the defense of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims.

These Terms are effective from the date you first access the Services and continue until terminated. You may terminate your account at any time by providing written notice to [email protected] and ceasing all use of the Services. Virtual Vision may suspend or terminate your access immediately and without notice if we determine, at our sole discretion, that you have violated these Terms, that continuing to provide Services to you would expose Virtual Vision or third parties to legal, regulatory, or reputational risk, or that payment obligations remain materially overdue. Upon termination, your right to access and use the Services ceases immediately. Sections covering intellectual property, disclaimers, limitation of liability, indemnification, governing law, and any accrued payment obligations will survive termination.

These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict-of-law provisions. Any dispute, controversy, or claim arising out of or relating to these Terms or the Services that cannot be resolved informally within thirty (30) days shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with its Arbitration Rules in force at the time of the dispute, which rules are deemed to be incorporated by reference into this clause. The seat of arbitration shall be Singapore. The language of the arbitration shall be English. The number of arbitrators shall be one (1) for disputes with a claimed value below USD 250,000 and three (3) for all other disputes. Nothing in this clause shall prevent either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction to protect its interests pending the constitution of the arbitral tribunal.

Virtual Vision reserves the right to update or modify these Terms at any time. When we make material changes, we will provide at least thirty (30) days' notice by posting the revised Terms at virtualvision.ltd/legal/terms and, where practicable, by sending notice to the email address associated with your account. Your continued use of the Services after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Services and notify us of your intent to terminate your account before the effective date. We will retain archived copies of prior versions of these Terms, which are available upon written request.

If you have any questions, concerns, or notices regarding these Terms, please contact Virtual Vision Ltd at: Legal Department, Virtual Vision Ltd, 1 Raffles Quay, #20-01, One Raffles Quay North Tower, Singapore 048583. Email: [email protected]. For account or billing matters: [email protected]. For security disclosures: [email protected]. We aim to respond to all legal inquiries within five (5) business days.